Matthew McGuinness

Administered the Digital Chalk LMS, ensuring seamless delivery of mental health, wellness, and suicide-prevention online learning programs for K-12 and university audiences.

Executed critical administrative, analytical, content development, and project management functions to facilitate successful customer implementations of e-learning modules.

Collaborated with cross-functional teams to integrate and optimize e-learning content, enhancing user experience and program effectiveness.

Developed and deployed comprehensive training materials and technical documentation for the eHana Electronic Health Record (EHR) application, improving user proficiency.

Supported the project management team in configuring two new program support applications, contributing to organizational integration and process standardization.

Maintained and updated a robust process documentation library using Confluence and JIRA Service Desk, enhancing knowledge management and accessibility.

Designed and implemented a new-hire orientation module specifically for Bay Cove's HRIS applications and processes, streamlining the onboarding experience.

Designed, developed, and implemented learning and development curricula for both onshore and offshore audiences, including original onboarding materials and learning experiences.

Partnered with unit leaders to develop and deploy training curricula for Oracle Health Information and various internal/external claims, appeals, enrollment, and benefit configuration applications.

Collaborated with L&D teams to create and curate a SharePoint training library, supporting NTT Data Services' BPO service delivery functions for the Harvard Pilgrim Health Care account.

Collaborated with managers and subject matter experts to utilize performance data, developing and implementing coaching and performance improvement programs for team members.

Coordinated comprehensive benefits management and enrollment processes, ensuring accurate administration for all employees.

Managed relationships with HR vendors and brokers, executing accounting and monthly budget reconciliations to maintain financial integrity.

Established and codified new HR processes and procedures, significantly enhancing operational efficiency and compliance for the independent school.

Supported the successful implementation of a Paycom HRIS system and TIAA retirement plan, improving HR data management and employee benefits access.

Organized and facilitated a benefits committee, leading discussions to review and implement health insurance plan design options.

Coordinated all aspects of recruiting, onboarding, training, and payroll for Kelly Educational Staffing personnel, ensuring smooth operational flow.

Managed diverse HR functions across multiple client environments, developing precise job specifications and advising client hiring managers on best practices.

Successfully managed client relationships through consistent engagement with staff at all levels, fostering strong partnerships.

Increased recruiting and retainment metrics by 15% across multiple client accounts through strategic program management and relationship building.

Assisted in software testing and developed staff training sessions for web-based workflow management applications, enhancing user adoption and system efficiency.

Provided exceptional customer service in both remote and in-person settings, resolving issues and ensuring user satisfaction.

Designed and facilitated professional development, training seminars, and workshops for colleagues, enhancing instructional practices across the district.

Developed and delivered high school curricula across a range of Social Studies disciplines, including coaching JV Soccer, fostering student engagement and academic achievement.

As President of the Holliston Federation of Teachers, collaborated with stakeholders and district leadership to execute comprehensive human resource responsibilities for a bargaining unit of over 300 employees.